Thank you for choosing Teko Gypsum. As our products (high-grade gypsum powder) are industrial/craft raw materials primarily supplied for business-to-business (B2B) transactions and custom orders, our return and refund policy is as follows:
- Order Cancellation & Modifications
Since many of our gypsum products are prepared or packaged based on specific business orders (such as custom fineness or brightness requirements), orders cannot be canceled or modified once production has started or shipment has been arranged. Please review your order details carefully before confirming. - Quality and Inspection
We implement strict quality control to ensure extreme whiteness, high hardness, and fine texture for specialty applications.
·Upon delivery, the buyer is requested to inspect the cargo immediately.
·If you detect any quantity discrepancies or quality issues (e.g., moisture damage during transit or specification mismatch), you must contact us within 7 business days of receiving the goods.
·Please provide official inspection photos, videos, or reports to our team at info@tekogypsum.com - Solutions for Valid Issues
If the quality issue or transit damage is verified and confirmed as our responsibility:
•We will negotiate a mutually agreeable solution, which may include a partial refund, credit towards your next order, or re-shipping a replacement batch in your next shipment.
•Due to the high cost of international freight for heavy cargo (gypsum powder), we generally do not accept physical returns of the powder to China unless specifically agreed upon in writing. - Contact Us
If you have any questions regarding our quality standards or shipping policies, feel free to contact us:
•Company Name: Dongguan TEKO building Materials Co. LTD
•Email: info@tekogypsum.com